A beloved 30th-anniversary re-release is already facing a frustrating bug, and the news from Ubisoft support is grim! For many, the recent launch of the Rayman 30th Anniversary Edition was a delightful trip down memory lane, bringing back classic Rayman experiences to modern consoles. However, for some players diving into the Atari Jaguar and MS-DOS versions included in the collection, a major roadblock has emerged: their game progress simply isn't being saved. Imagine pouring hours into a game, only to find it all erased after a reset – that's the infuriating reality for some fans.
One dedicated player, Reddit user BenjyMLewis, brought this critical issue to Ubisoft's attention. The response they received, however, was far from ideal. Ubisoft support confirmed that post-launch support for the Rayman 30th Anniversary Edition has officially concluded. This means that, regrettably, the save data bug will likely remain unaddressed, as the development team has already transitioned to new projects.
Here's a snippet of what Ubisoft support had to say:
"We appreciate that you have sent us video showing the issue where when you reset the game, your progression got deleted within the process. We apologize for the inconvenience that was caused.
Within this issue, we would like to inform you that, we have now stopped post-launch support on this game, as our development team has moved on to other projects. We have no further updates planned for this title, so this issue will most likely remain in the game.
We understand that this is not the outcome that you are looking for. We hope you will still be able to enjoy your time playing and apologize for any inconvenience this may have caused.
Since there is no further action, we are going to close this ticket. Kindly note if you have encountered any other difficulties in the future with a different issue, please don’t hesitate to contact us – by re-opening this ticket or open a new ticket."
But here's where it gets controversial... While it's understandable that development teams move on, is it fair to release a collection with such a fundamental flaw and then immediately cease all support? For a game celebrating a milestone anniversary, this feels like a missed opportunity to truly honor the legacy of Rayman. Many fans might argue that a game's core functionality, like saving progress, should be guaranteed, especially in a paid product. Is it acceptable for companies to declare 'end of support' so soon after a release, leaving players with broken experiences?
And this is the part most people miss: This situation raises questions about the longevity and quality assurance of retro collections. While nostalgia is a powerful draw, players deserve games that work as intended. What are your thoughts on this? Do you believe Ubisoft should have continued support, or is their stance understandable given their development cycles? Let us know in the comments below!
